Terms of Service

1. About Cleora

Cleora is a sole proprietorship registered in the Philippines. Cleora operates as an independent design studio providing premium website design, hosting, and digital service subscriptions to private healthcare clinics in the United Arab Emirates and the broader Gulf Cooperation Council region.

Cleora is not a healthcare provider, medical practice, or licensed medical service. Cleora does not provide dental treatment, medical advice, or any clinical service. Cleora provides website design, hosting, and digital marketing services only.

2. Services

Cleora provides two subscription tiers:

Care tier (AED 999/month + AED 3,500 one-time setup): one-page website design, hosting on Cloudflare Pages, two content edits per month, technical SEO at launch, and DHA Standards adherence.

Growth tier (AED 1,799/month + AED 5,000 one-time setup): everything in Care, plus multi-page architecture, bilingual EN+AR, six content edits per month, full local SEO program, monthly blog content, monthly analytics dashboard, WhatsApp integration, and quarterly strategy review.

Full deliverables are described on the Pricing page.

3. Payment

Subscriptions are billed monthly in advance via the merchant of record (FastSpring). Setup fees are charged at the beginning of the engagement and are non-refundable once design work has commenced. Subscription fees recur on the same day each month until cancelled.

Annual prepay option is available at a 2-month discount (12 months billed at 10 months' equivalent).

4. Cancellation

You may cancel your subscription at any time, effective at the end of the current billing period. There is no minimum term, no lock-in, and no cancellation fee. To cancel, contact us at the email below or use the customer portal link in your subscription email.

Annual prepay subscriptions are pro-rated only within the first 30 days. After 30 days of an annual subscription, refunds are at Cleora's discretion.

5. Intellectual Property

Upon full payment of setup and at least one month of subscription, the design files, source code, and content of your website are transferred to you. You own your website. Cleora retains the right to display your finished website in our portfolio and on cleora.ae unless you request removal in writing.

Stock photography, custom illustration, and any third-party assets retain their respective licenses.

6. Service Limitations

Cleora's services are subject to the following limitations:

• Cleora does not provide medical, dental, or clinical advice
• Cleora does not guarantee any specific patient acquisition, conversion rate, or business outcome
• Cleora does not handle patient personal data; all client websites are static and do not collect or store patient health information
• Cleora does not provide regulatory or compliance certification — adherence to DHA Standards for Medical Advertisement is a best-effort design discipline, not a guarantee of regulatory approval

Clients remain solely responsible for their clinic's regulatory compliance, including but not limited to DHA, MOHAP, and applicable health authority requirements.

7. Liability

To the maximum extent permitted by law, Cleora's total liability under these Terms is limited to the amount paid by the client in the three (3) months preceding the claim. Cleora is not liable for indirect, consequential, or incidental damages.

8. Disputes

These Terms are governed by the laws of the Philippines. Any disputes shall first be addressed through good-faith discussion. If unresolved, disputes shall be referred to mediation or arbitration in the Philippines.

9. Contact

For questions about these Terms, contact us at dom@cleora.ae or via the Contact page.